Return Policy
Thank you for shopping with Aeruxe!
At Aeruxe, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Returns
We accept returns on most items within 30 days of delivery.
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must include the original packaging, accessories, and manuals.
- The item must not be marked as non-returnable or final sale.
- The return request must be submitted within 30 days after delivery.
How to Start a Return
- Contact us at support@aeruxe.com with your order number and the reason for your return request.
- Our support team will provide you with the correct return instructions and return address.
- Securely package the item and send it back using a trackable shipping method.
- Please share the tracking number with us once the return shipment has been sent.
Return Shipping Costs
- If the item arrived damaged, defective, or incorrect, Aeruxe will cover the return shipping costs.
- If you are returning the item for any other reason (such as change of mind), the customer is responsible for the return shipping costs.
2. Refunds
Once we receive and inspect your returned item, we will process your refund within 7–10 business days.
Refunds will be issued to the original payment method used during checkout.
Please note:
- Original shipping costs are non-refundable.
- If the returned product does not meet the return conditions, we reserve the right to refuse the refund.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
3. Order Cancellation
If you would like to cancel an order, please contact us as soon as possible at support@aeruxe.com.
We process orders quickly, so cancellation requests are not guaranteed once submitted.
- If your cancellation is successful, you will receive a confirmation email.
- If the order has already been shipped, it can no longer be cancelled. In this case, you may initiate a return after delivery.
Please note: Refusing delivery without contacting us first may result in delays or loss of the package, which can affect refund eligibility.
4. Exchanges
At this time, Aeruxe does not offer direct exchanges.
If you would like a different product, please return your original order for a refund and place a new order separately.
5. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@aeruxe.com.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
We will review the issue and arrange a replacement or refund if applicable.
6. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again.
- Contact your payment provider or credit card company.
- If the issue persists, contact us at support@aeruxe.com.
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Personalized or customized products
- Final sale items
- Products damaged through misuse or improper handling
8. International Orders
For international returns, customers are responsible for any return shipping costs, customs fees, duties, or taxes.
Please ensure the item is securely packaged to avoid damage during return transit.
9. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: support@aeruxe.com
Website: https://aeruxe.com