Frequently Asked Questions

What is the delivery time for my order?

The average delivery time is approximately 3–7 business days (Monday–Friday, excluding public holidays).

What should I do if I have not yet received my order?

Due to high demand for our products, it is possible that your order may arrive slightly later than expected. We appreciate your understanding.

If the estimated delivery period has passed and you still have not received your package, please send an email to:

info@aeruxe.com

We will investigate the status of your shipment as quickly as possible.

I would like to exchange or return my order. How does this work?

To return an item, simply contact our customer service via:

info@aeruxe.com

Please include:

  • Your full name
  • Your order number (for example: #0000)
  • The reason for your return request

We will then provide you with the return address and confirm your return request. Once confirmed, you may send the product back to us using a courier service of your choice.

What are the return costs?

Unfortunately, return shipping costs are at your own expense. The costs depend on the courier you choose. Please consult the website of your selected courier for exact pricing information.

What are the conditions for returning my product(s)?

You always have a 30-day return period. This period starts on the day you receive your item.

However, the following conditions apply:

You may only return the product if:

  • The return period has not expired;
  • The product is in its original packaging with all labels attached;
  • The product has not been used.

Which payment methods can I use?

We accept payments via:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Bancontact

If you are unsure whether your payment method is accepted, simply follow the steps on the checkout page to view all available payment options.

All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

What if I did not receive an order confirmation email?

That should not happen. Please send an email with your full name and email address to:

info@aeruxe.com

We will assist you as quickly as possible.

Can I cancel my order?

Would you like to cancel your order for any reason? Please send an email as soon as possible to:

info@aeruxe.com

Please include:

  • Your full name
  • Your order number (for example: #0000)
  • The reason for cancellation

We will review your request as quickly as possible.